Visitor Experience Coordinator

Alice Springs Desert Park

Agency Department of Environment, Parks and Water Security
Work unit: Alice Springs Desert Park
Job title: Visitor Experience Coordinator Designation Technical 3
Job type: Full time Duration: Ongoing
Salary: $73,575 - $83,579 Location: Alice Springs
Position number 15570 RTF 268744 Closing: 05/06/2023
Contact officer Estelle Marshall on 08 8951 8713 or [email protected]
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Applications must be limited to a one-page summary sheet and detailed resume

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates
people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment
process or job, please discuss this with the contact officer. For more information about applying for this position and the
merit process, go to the OCPE website.

Under the agency’s Special Measures recruitment plan eligible Aboriginal applicants will be granted priority consideration
for this vacancy. For more information on Special Measures plans, go to the OCPE website.

Primary objective
Manage the staff and passenger systems of the Guide’s teams ensuring a high standard of customer service and
interpretative experiences for Desert Park visitors. Assist in the development and implementation of holistic environmental
and conservation based visitor events to demonstrate a new level of environmental awareness, education and appreciation.

Key duties and responsibilities
1. Lead the delivery of high quality orientation, interpretation, education and specialist experiences for Desert Park visitors
2. Manage and co-ordinate the daily operations, finances, work health and safety and human resource management of the
guide team; including effective rostering of staff across a seven day per week roster
3. Regularly act as the Park Duty Officer responsible for visitor services management, emergency response, equipment
failure and hosting/coordinating industry, community and private functions.

Selection criteria
1. Experience working in tourism and or hospitality with a strong customer service focus.
2. Demonstrated ability to lead, motivate and manage a diverse team with multi-disciplinary responsibilities, with a strong
focus on staff and team development.
3. Experience developing and provision of training for nature and culture based interpretative programs.
4. An ability to interact effectively with people from diverse cultures with a high level of cultural competence.
5. High level of initiative and organisational skills and the ability to prioritise activities to meet agreed objectives and
6. Well-developed computer literacy, oral and written communication skills and experience in public speaking.
7. A relevant qualification awarded by an Australian institution, or equivalent relevant experience.
8. Willingness and ability to work on a flexible roster system including weekends, public holidays and outside business
9. Current or ability to obtain a “C” Class Northern Territory Driver’s license, Senior First Aid Certificate and a Working
with Children (Ochre) Card.

1. Knowledge of the plants, animals, people and landscapes of desert Australia.

Further information
This position involves shift work over a seven day roster working in extreme environmental conditions of Central Australia.