Nicola Craddock joined ZAA as Executive Director in August 2017. Coming from a background in the entertainment industry Nicola has experience from a range of roles operating across Australia and New Zealand, including strategic business development, marketing, operations, insights and analysis, business continuity and environmental sustainability. Nicola has a Master’s degree of Business Administration (MBA) […]
Who We Are
Staff

Nicolas de Graaff – Manager Accreditation
Nicolas de Graaff has worked in the zoo industry for over 20 years, fulfilling roles in zoo keeping, collection management, exhibit planning and legislative compliance. Since 2013 Nick has performed in the role of Accreditation Manager for the Zoo and Aquarium Association Australasia. Nick facilitates the development and implementation the Association’s Accreditation Program which is […]

Libby Kartzoff – Senior Accreditation Officer
Libby has worked and lived in the zoo world since 1986, during which time she has fulfilled roles including zoo keeping, vet nursing, collection management, department management, exhibit planning, animal transport, guiding and interpretation. In February 2015 Libby joined the ZAA team where she works as Senior Accreditation Officer, undertaking accreditation site visits to member […]

Judith Gillespie – Accreditation Officer
Judith joined the ZAA in September 2016 as an Accreditation Officer to assist implementation of the Accreditation Program. Working closely with Nick and Libby the role encompasses undertaking accreditation site visits to member facilities, program review and development. Judith has previously worked with ZAA on the development of Australian Animal Welfare Standards and Guidelines for […]

James Biggs – Manager, Conservation & ASMP
James has been actively involved in the zoo industry for 13 years, having worked in various supervisory and management roles across animal care, collection management, small population management, staff development, research and policy. In that time James has accrued industry responsibilities including Bird TAG Co-convener, representative on a number of national Recovery Teams and Advisory […]

Matt Clifton – ASMP Support Officer
Matt joined the Zoo and Aquarium Association in December 2015 after finishing his Bachelor in Animal and Veterinary Bioscience (Honours). He completed a summer internship assessing threats of Australasian Species Management Program (ASMP) species. In March 2016, he joined the office full-time as the ASMP Support Officer reporting to the Conservation Coordination Manager and assisting […]

Todd Jenkinson
Todd has been working in the zoo industry since 1999. Since starting his career at the Kiwi Birdlife Park in Queenstown, Todd has held keeper, supervisor and management roles in both New Zealand and Australia including both urban and open range zoos/wildlife parks, as well as with private and government organisations …

Andrea Reiss – Regional Veterinary Officer
Andrea began working for the Zoo and Aquarium Association in January 2010, following a career of almost twenty years as a clinical zoo vet. Andrea has previously worked at Melbourne Zoo (as both veterinary resident and associate vet), Perth Zoo and Taronga Zoo. She has also worked extensively with free-ranging wildlife both in Australia and […]

Maigan Thompson – Communications Manager
Maigan [pr. may-guh-n] joined the Zoo and Aquarium Association in April 2018. In her role, she will manage the Association’s communication and marketing activities to support the ZAA strategy, and she will be writing up your newsletter each month! With a varied background in communications and marketing across not-for-profit organisations, commercial businesses and research institutions, it was her keen interest in wildlife conservation and animal welfare that brought her to ZAA […]

Ramona Frederickson – Member and Operations Support Manager
Ramona has developed a strong devotion to the Association since joining ZAA in 2008, and enjoys providing administrative and IT support to the Association office and members. Her role focuses on member communications, maintaining office processes and implementing new platforms to help improve collaboration between the membership. Ramona received a B.A. in Biology from Western […]

Melissa Broadway – Administration Assistant
Melissa joined the Zoo and Aquarium Association in April 2018. Her role includes providing administrative support for the office and the members of ZAA. Her background in Animal Health and Welfare is what drew her to ZAA as she is particularly interested in zoo animal welfare. She has worked in companion animal health and animal husbandry for the previous five years, where she mainly focused on feline boarding but also spent some time performing keeper duties in the US in a zoological park […]

Angela Phillips – Accounts
Angela is a qualified bookkeeper and looks after the accounts for the Association.